FAQs

We accept all major credit cards.

All credit card transactions are charged in the currency displayed on the site. (HRCI is not responsible for variations in exchange rates or additional banking fees.)

Please contact our customer experience team at (866)-898-4724 or info@hrci.org and we will happily update your email address for you.

Yes. Courses can be taken on all iPads and tablets. Keep in mind that layouts, scrolling or displays may vary depending on the device being used.

Yes, our courses are fully HTML5 compatible which means you can experience the course content on your smartphone.

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a strong broadband or network connection for the optimal experience.

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

Current and previous Android and IOS versions.

Check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

Your online courses are available around the clock. You can sign in at any time, day or night, and take your course.

Courses can be accessed for up to 180 days, from the date of purchase.

Once you complete a course, you can view your certificate of completion inside the course navigation. For a Learning Plan, your certificate will be available once all courses have been completed on your Learner Dashboard.

If you need additional time to complete a course, you will receive an email notification prior to the course expiration date, to purchase an extension. Please follow the instructions in the email to complete the transaction for your extension. If you have additional questions, contact us at info@hrci.org for assistance.

If you are unhappy with your course, you can inquire about a refund within:

• 10 business days; AND
• If less than 10% of the course has been completed.

Refund requests can be sent to info@hrci.org.

*Please note that HRCI practice exams are non-refundable and are not part of this policy.